Privacy Policy
Privacy Policy
Welcome to Restore Mindset’s privacy notice.
At Restore Mindset, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy notice outlines how we collect, use, and protect your personal information when you visit our website or engage with us through our services and products. We want to ensure that you are fully informed about your rights and how we manage your data. Therefore, this privacy notice is designed to be clear and transparent, providing you with all the necessary details about how your data is used.
Please read this policy carefully. It is important that you understand how we process your personal data and your rights in relation to it. This notice covers data collected via our website and any other direct interactions with Restore Mindset.
1. Important Information About Us
1.1 Purpose of This Privacy Notice
This privacy notice aims to inform you about how Restore Mindset collects and processes the personal data you provide to us. This includes any data you provide when you visit our website, sign up for newsletters, purchase products, or participate in any of our promotional activities or competitions.
Our website is not intended for children, and we do not knowingly collect or process data relating to individuals under the age of 18. It is essential that you read this privacy notice along with any other privacy notices or fair processing notices we may provide when collecting or processing your personal data, so you are fully informed about how and why we use your data.
1.2 Data Controller
Restore Mindset is the data controller responsible for your personal data (referred to as “we,” “our,” or “us” in this privacy notice). We are committed to ensuring that your data is handled in compliance with applicable data protection laws. If you have any questions or concerns about this privacy notice or wish to exercise any of your legal rights regarding your personal data, please contact our data privacy manager using the contact details provided below.
1.3 Contact Details
If you have any questions about this privacy notice or would like to exercise your data protection rights, please contact us at:
Email: Info@restoremindset.com
1.4 Changes to This Privacy Notice
We may update this privacy notice from time to time, and any changes will be reflected on this page. We encourage you to review this notice periodically to stay informed about how we protect your personal data.
1.4 CHANGES TO THE PRIVACY NOTICE
This version of our privacy notice was last updated on February 4, 2025. We may update this notice periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this notice regularly to stay informed about how we protect your personal data. If you would like a copy of previous versions, please contact us at Info@restoremindset.com.
1.5 YOUR DUTY TO INFORM US OF CHANGES
It is essential that the personal data we hold about you is accurate and up-to-date. Please inform us promptly if your personal information changes during your relationship with Restore Mindset. You can update your details by contacting us at Info@restoremindset.com or by updating your account settings on our website.
1.6 THIRD-PARTY LINKS
Our website may include links to third-party websites, plug-ins, and applications. These links may direct you to external sites such as social media platforms (e.g., Facebook, Instagram, Twitter) or other online services. Please note that we do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read their privacy notices before sharing any personal data. Restore Mindset is not liable for the content or privacy practices of any third-party websites that are linked to from our website.
2. The Data We Collect About You
2.1 THE DATA WE PROCESS
Personal data refers to any information that can identify an individual. We may collect, store, and process the following categories of personal data:
- Identity Data: Includes your first name, last name, username, title, date of birth, and gender.
- Contact Data: Includes your billing address, shipping address, email address, and phone numbers.
- Financial Data: Includes payment details, such as bank account information and payment card details.
- Transaction Data: Includes details about the products you have purchased from us, including payment details and order history.
- Technical Data: Includes your IP address, browser type and version, time zone setting, operating system and platform, and other technical information related to the devices you use to access our website.
- Profile Data: Includes your username, password (encrypted), purchase history, preferences, survey responses, and other demographic information, such as your location or interests.
- Usage Data: Includes information about how you use our website and services, such as page visits and interaction with features.
- Marketing and Communications Data: Includes your preferences for receiving promotional content and your communication preferences.
We may also collect Aggregated Data such as statistical or demographic data for marketing or analytical purposes. This data does not directly identify you and is not considered personal data under data protection laws unless combined with other information that can identify you.
We do not collect Special Categories of Personal Data, which include sensitive information such as race, ethnicity, religious beliefs, sexual orientation, political views, health data, or biometric data. Additionally, we do not collect information regarding criminal convictions and offences.
Passwords
Please be aware that we do not store your password in plain text. It is encrypted to ensure your security. If you need to reset your password, we can assist with that upon request, but we cannot access your password directly.
IF YOU FAIL TO PROVIDE PERSONAL DATA
If we require personal data from you to fulfill a legal obligation or under the terms of a contract we have with you, and you fail to provide the requested data, we may be unable to perform the contract, such as processing your order or delivering our products. In such cases, we may need to cancel your order, but we will notify you if this situation arises.
3. How is your personal data collected?
We collect personal data from and about you using various methods, which include:
3.1 Direct interactions
You may provide us with your personal data when you interact with us directly. This could include submitting forms, contacting us via email, phone, or post, or engaging with us through other means. The types of personal data we may collect in this way include your identity, contact, and financial data, and this may happen when you:
- Purchase our products
- Visit our website or engage with our content
- Create an account on our website
- Subscribe to our newsletter or updates
- Participate in surveys, promotions, or competitions
- Provide feedback or communicate with us directly
3.2 Automated technologies or interactions
As you interact with our website, we may automatically collect technical data about your browsing actions and patterns. This includes information like your IP address, browser type, and device information. We gather this data using cookies, server logs, and similar technologies. We may also receive technical data about your interactions on other websites that use our cookies. For more information on cookies and how we use them, please refer to our cookie policy.
3.3 Third parties or publicly available sources
We may obtain personal data about you from third parties or publicly available sources. This may include:
- Technical Data from analytics providers or search engines such as Google.
- Contact, Financial, and Transaction Data from third-party service providers who help with payments, deliveries, or technical services.
- Identity and Contact Data from publicly available sources such as social media platforms or other public directories.
Additionally, we may partner with other companies that sell our products on our behalf or share personal data for marketing and operational purposes.
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we have entered into or are about to enter into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
- Where you have provided consent.
Where you have given us consent to process your personal data, you have the right to withdraw your consent at any time. If you wish to withdraw your consent, please contact us at info@restoremindset.com.
4.1 PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
The following table outlines how we plan to use your personal data, along with the legal bases that allow us to do so. Where appropriate, we have also identified our legitimate interests.
We may process your personal data for more than one lawful ground depending on the specific purpose. If you need further details about the legal grounds we rely on for specific activities, please contact us at info@restoremindset.com.
Purpose/Activity | Type of Data | Lawful Basis for Processing |
To register you as a new customer | (a) Identity (b) Contact | Performance of a contract with you |
To process and deliver your order, including: (a) Managing payments, fees, and charges (b) Collecting and recovering money owed to us | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you, including: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to study customer use and keep records updated) |
To take part in a consumer perception study | (a) Identity (b) Contact (c) Profile | (a) With your consent (b) Necessary for our legitimate interests (to develop products tailored to customer preferences) |
To enable you to take part in prize draws, competitions, or surveys | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study customer use, improve our offerings, and grow our business) |
To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting) | (a) Identity (b) Contact (c) Technical | (a) Necessary for our legitimate interests (to run our business and ensure IT and network security) (b) Necessary to comply with a legal obligation |
To send transactional emails regarding your attempted purchase or to help you complete your purchase | (a) Identity (b) Contact (c) Technical | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to assist in finalizing your order) |
To deliver relevant website content and advertisements, and measure the effectiveness of advertising | (a) Identity (b) Contact (c) Technical (d) Profile (e) Usage (f) Marketing and Communications | Necessary for our legitimate interests (to study customer use, improve offerings, and inform marketing strategies) |
To improve our website, products, and customer experience through analytics | (a) Technical (b) Usage | Necessary for our legitimate interests (to understand customer behavior, improve user experience, and refine our business strategies) |
To make suggestions and recommendations about products or services that may interest you | (a) Identity (b) Contact (c) Transaction (d) Technical (e) Profile (f) Usage (g) Marketing and Communications | (a) With your consent (b) Necessary for our legitimate interests (to develop our products and grow our business) |
4.2 COMMUNICATION PREFERENCES
We aim to provide you with options regarding the use of your personal data, particularly for marketing and advertising purposes. To update your preferences, please contact us at info@restoremindset.com.
4.3 PROMOTIONAL OFFERS FROM US
We may use your Identity, Contact, Transaction, Technical, Usage, and Profile Data to identify products or services that we believe may be relevant to you. If you wish to receive updates and promotional communications, you can opt in via our website or sign up for our newsletter.
If you are an existing customer, we will send you marketing communications unless you opt out.
4.4 OPTING OUT
You can opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in any marketing email.
- Adjusting your preferences in your account settings on our website.
- Contacting us at info@restoremindset.com.
Even if you opt out of marketing communications, we may still process your personal data for non-marketing purposes, such as fulfilling a purchase or providing customer support.
4.5 COOKIES
We use cookies and analytics tools to enhance your browsing experience and provide targeted advertising. For more details, please refer to our Cookie Policy.
You can manage your cookie preferences through your browser settings. Note that some website functionality may be affected if cookies are disabled.
4.6 DATA SECURITY
We have implemented appropriate security measures to protect your personal data from unauthorized access, use, or disclosure. Access to your data is restricted to employees, agents, and third parties who require it for legitimate business purposes and are bound by confidentiality agreements.
If you suspect a data breach, please contact us immediately at info@restoremindset.com.
4.7 DATA RETENTION
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. After this period, your data will either be securely deleted or anonymized for research and statistical purposes.
By law, we must retain certain customer information (e.g., Identity, Contact, Financial, and Transaction Data) for at least six years for tax purposes.
4.8 YOUR LEGAL RIGHTS
Under Canadian privacy laws, you have the following rights regarding your personal data:
- Access your personal data.
- Correct or update your personal data.
- Request the deletion of your personal data.
- Object to the processing of your personal data.
- Withdraw your consent at any time.
To exercise these rights, please contact us at info@restoremindset.com.
4.9 DISCLOSURES OF YOUR PERSONAL DATA
We may share your data with third parties, including:
- Service providers who assist with our operations.
- Legal or regulatory authorities, if required by law.
- Business partners in the event of a merger, acquisition, or asset sale.
We ensure that all third parties adhere to strict data protection standards and use your information only for authorized purposes.
Please contact us at info@restoremindset.com.